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2011 Survey of Conference Services

The Department for General Assembly and Conference Management (DGACM) invites delegations
to complete the 2011 Survey of Conference Services to help improve the quality of DGACM services.

Your feedback is greatly appreciated.

Shaaban M. Shaaban
Under-Secretary-General for General Assembly and Conference Management
Estimated time of completion: 10 to 15 minutes

About you

Delegation of *
Name (optional)
E-mail (optional but helpful for follow-up purposes)
Location
  1. New York
  2. Geneva
  3. Vienna
  4. Nairobi
In 2011, how often have you attended United Nations meetings and conferences?
  1. More than 20 times
  2. 5-19 times
  3. Less than 5 times

How Do You Rate The Following:

1. Technical servicing of inter-governmental bodies [New York only]

Technical servicing of inter-governmental bodies means the planning, organization and servicing of this body by its Secretary and team.
  1. Excellent
  2. Good
  3. Poor
  4. Not applicable
(This question does not apply to the Fifth and Sixth Committees. The Fifth and Sixth Committees are serviced by the Department of Management and the Office of Legal Affairs respectively, not DGACM.)

Please provide specific comments and/or examples (optional).

Please let us have your comments or suggestions, if any, regarding the technical servicing of inter-governmental bodies:

2. Meetings and Documents

Quality of services provided by conference officers in the conference room:
  1. Excellent
  2. Good
  3. Poor
  4. Not applicable
Responsiveness
Ability to answer questions and address concerns
Knowledge of documentation
Courtesy/Professionalism
 
Quality of services provided by conference officers at the documents counter:
  1. Excellent
  2. Good
  3. Poor
  4. Not applicable
Responsiveness
Ability to answer questions and address concerns
Knowledge of documentation
Courtesy/Professionalism
Please let us have your comments or suggestions, if any, regarding the services provided by conference officers:
 
Accuracy of information contained in the following:
  1. Excellent
  2. Good
  3. Poor
  4. Not applicable
Calendar of Conferences and Meetings (also available online at http://conf.un.org)
New York Calendar (http://www.un.org/en/events/)
Geneva Calendar (http://www.unog.ch/)
Vienna Calendar (http://www.unvienna.org/documents/calend276.pdf)
Nairobi Calendar (http://www.unon.org/confss/meetlist.html)
Electronic meeting notification boards in public areas
Journal of the United Nations (also available online at http://www.un.org/Docs/journal/En/lateste.pdf) [New York only]
 
How easy is it to find information in the following:
  1. Very easy
  2. Easy
  3. Not easy
  4. Not applicable
Calendar of Conferences and Meetings (also available online at http://conf.un.org)
New York Calendar (http://www.un.org/en/events/)
Geneva Calendar (http://www.unog.ch/)
Vienna Calendar (http://www.unvienna.org/documents/calend276.pdf)
Nairobi Calendar (http://www.unon.org/confss/meetlist.html)
Electronic meeting notification boards in public areas
Journal of the United Nations (also available online at http://www.un.org/Docs/journal/En/lateste.pdf) [New York only]
 
Please let us have your comments or suggestions, if any, regarding the Calendar of Conferences and Meetings, local calendars, the electronic board in public areas and the Journal of the United Nations:

3. Translation

Linguistic quality of documents
(Please mark only one language)
  1. Excellent
  2. Good
  3. Poor
Arabic
Chinese
English
French
Russian
Spanish
German

Have you ever submitted a written complaint to DGACM regarding translation errors in official documents?

If yes, please share any additional information regarding the complaint(s), which will help us improve our services (please include document symbols, if possible).

Please let us have your comments or suggestions, if any, regarding the linguistic quality of documents:

4. Interpretation

Linguistic quality of interpretation
(Please mark only one language)
  1. Excellent
  2. Good
  3. Poor
Arabic
Chinese
English
French
Russian
Spanish
 
Pace of Interpretation
 
Quality of Sound System
 

Have you ever submitted a written complaint to DGACM regarding interpretation errors in meetings?

If yes, please share any additional information regarding the complaint(s), which will help us improve our services.

Please let us have your comments or suggestions, if any, regarding interpretation:

5. Official Document System (ODS) (available at documents.un.org) :

How often do you use ODS?
  1. Daily
  2. Twice a week
  3. Once a month
  4. Occasionally
  5. Never
 
 
Are documents posted on ODS in a timely manner?
  1. Yes
  2. No
  3. Don't know
 
 
How easy is it to find documents on ODS?
  1. Very easy
  2. Easy
  3. Not easy
  4. Don't know
 
 
How would you rate ODS search function?
  1. Excellent
  2. Good
  3. Poor
 
 
Please check the box if you would like to receive a briefing about ODS:
 

Have you ever filed a written complaint to DGACM regarding provision of documents on ODS?

If yes, do you have any additional information regarding the complaint(s)?

Please let us have your comments or suggestions, if any, regarding ODS:

What Other Suggestions Do You Have to Improve the Quality of Services Provided by DGACM?

 

Please contact us at DGACM-feedback@un.org